Refunds on Returns
All return merchandise must be received by thesaltysurfer com prior to receiving a refund. . Refunds will be applied as soon as possible,
but please allow up to 3 weeks for your return to be received and processed.Please note items returned for a refund 90 days will
be issued a Salty Surfer gift certificate valid at thesaltysurfer com.
All pending exchange orders will be processed by thesaltysurfer com immediately upon receiving the original return merchandise
The balance if any will be charged at this time and the requested replacement merchandise will be shipped USPS ground at
no extra charge.
Our exchange process also allows for the option to ship your exchange items immediately. If you choose this option, you will
be charged for the new order in full, shipping included, thesaltysurfer.com will refund the cost of the replacement
merchandise (a.k.a. exchange) once the return shipment is received. The new outbound shipping charges
will also be refunded at that time. Please allow up to 3 weeks for the return to be received and refunded.
Gift Returns and Exchanges
If you would like to return an item you have received as a gift you will need to CONTACT US.
If the merchandise to be returned was originally purchased at thesaltysurfer com please have the Order ID number handy in order
to receive a prepaid return postage label. If you are not sure where the item was purchased you will be given the address for sending
your return back to us. Upon receipt of your returned goods we will send you a gift certificate of equal value.
Out of Stock Items on Exchanges
If an item or a particular item size is out of stock you will be notified as soon as possible via email or telephone. If the item
is going to come back in stock you will have the option to wait. If it is out of stock for the season you may make a new
selection, receive a refund when applicable or receive a gift certificate of equal value.
The Salty Surfer Co® ships UNITED STATES POSTAL SERVICE. Options include ground, three-day, two-day and next-day shipping.
We are currently unable to ship to PO or APO boxes through the website. If you need to ship an order to a PO Box or APO/FPO,
Shipping can be estimated before the final check out page on our website. After you place all of the items you wish to purchase into
your cart, proceed to the check out. At the final check out, freight costs will be finalized based on the destination zip code.
Tracking a Package
After placing your order, you will receive a receipt and confirmation of your order. You will receive an email when your order has shipped,
and you can then view your tracking number online at UPS.
All items shown on the website are currently available. Some items may be missing sizes, and this will be indicated when you choose the item.
If a size is out of stock, customer service will notify you within 48 hrs.
At times, items sell very quickly and we may generate a back order. If this happens, you will be notified via email and you will have a series of
options. You will be given the date the item will be available, and you will be asked if you want to wait for the item. We can ship what is available
and wait for the back ordered item, we can issue a gift certificate for future use for that item, or we can issue back a credit to your
credit card and close the back order. We will notify you within 48 hours of creating a back ordered item.
Returns and Exchanges policy
Your online shopping at thesaltysurfer com is risk free. We understand that since you cannot touch and feel products when shopping online you
want to be sure you will be fully pleased with your purchase.
View our returns and exchange policy
If you would like a gift certificate please CONTACT US, and we will be more than happy to send one out to you.
Choose from two convenient ways to send your gift. We offer both an email and a paper gift certificate. Gift certificates can be purchased
in the amounts of 5 dollars to 200 dollars and can be redeemed online or emailing customerservice@thesaltysurfercom
Email Gift Certificate
The Salty Surfer Co. gift certificates are delivered via email just hours after your purchase them. You can either email the gift certificate to
anyone in the USA or give the gift in person by printing it out a Paper Gift Certificate
Want us to mail your gift certificate for you? We would be happy to do so!
How to Use Your Online Gift Certificate To use your online gift certificate, select a gift and begin the ordering process. You will see an area for a gift certificate code during the checkout process. Simply enter your gift code and the remaining balance will be applied to your order.
If your total order exceeds the gift certificate balance you will be asked to enter your credit card information. If your total order is less
than the gift certificate balance you will not be prompted for this information and your balance will be held for your next purchase.